Participants request supports and watch the numbers move. Providers get jobs dispatched to their phone. Plan managers and Partner Providers run the back office, end to end.
WellBeingOS sits beside your plan manager and shows your projected balance with the pending NDIA claims separated out. Resynced whenever the NDIA settles a claim, never once a fortnight.
A real plan-managed week. Each booking lands on the page in calm, not confetti. Tap a day to see how the two numbers move when a claim settles.
The pending column is the part the NDIA portal hides. We surface it honestly so you can plan instead of guess.
She asks ARIA in plain English.
ARIA reads your plan, your last bookings, your category split, and your preferences. It proposes a worker, a time, and a price. You accept or change anything.
You never see “CAT 03”, “Improved Daily Living”, or a tier number. The platform translates so you do not have to.
ARIA reads your plan, books the worker, and drafts the claim. Every step shows up on your phone in plain English, before and after.
No phone calls. No portal logins. Plain English at every step.
ARIA scores the match on credentials, geography, prior chemistry, and your roster. You see the reasons before you accept. After the shift, the claim is drafted before you finish your coffee.
The participant sees their plan. The provider sees their next job. Partner Providers and plan managers run the back office. All three apps share the same numbers, the same audit log, and the same ARIA brain.
For NDIS participants and their families. Request supports in plain English, watch the two-number balance move as claims settle, pay self-managed providers in one tap.
For support workers and individual providers. Get matched by ARIA on credentials, location, and prior chemistry. Deliver the shift. The claim’s already drafted.
For Partner Providers and plan managers. Dispatch, rostering and staff on one side; six-gate validation, recurring approvals, burn-rate forecasting, four-eyes review and spend-anomaly detection on the other — two workspaces, one quiet dashboard.
ARIA scores every available worker on credentials, distance, prior chemistry and roster, then offers in waves. Your ops desk watches it land — or steps in. No spreadsheet, no phone tree.
Anomaly detection runs against each provider’s own twelve-week baseline. When something sits outside the band, the row warms up and a one-sentence explanation sits beside it. Nothing blinks. Nothing yells.
Numbers you can actually read.
The two-number balance, the dispatch model, the quiet anomaly flags, all built around the rules of a single program, done properly. Plan-managed and self-managed, end to end.
Plan-managed and self-managed. The two-number projected balance, ARIA dispatch, the provider / plan-manager portal, six-gate compliance, PACE-aware claim routing.
The parts that should be invisible, engineered so the people on top can focus on care. Built for NDIS, end to end.
NDIS Practice Standards, worker screening, service rules, price-guide caps. We maintain the trail so providers don’t have to.
NDIS Worker Check, First Aid, AHPRA, CPR. Verified at onboarding, watched daily, renewed before they lapse. No expired cards in the field.
Claims to PRODA, payments to plan managers, settled directly from the portal, reconciled automatically. By design, we never sit on participant funds.
Solo providers set up in the app; organisations onboard workers and contractors through the Portal. Assign roles, verify credentials, set up services, roster against live requests — same flow, one worker or multi-state organisation.
Participants, providers, and plan managers see the same shift, same balance, same audit log. ARIA keeps them in sync so nothing falls between the cracks.
Every booking, claim and edit is signed, time-stamped and exportable. Stand up an audit pack in minutes, not the week before the meeting.
Live tracking, service agreements, dispatch rules, the services you offer — set per organisation or per worker. Turn on what fits, leave the rest. Sensible defaults, never locked in.
Today, participants book care by phone and track the rest themselves. Nothing in the market does the work. So I am building one.
The numbers are knowable. The rules are knowable. The worker is knowable. The software just has to do its job, quietly. The NDIA portal can’t show a participant their projected balance with pending claims separated out, because the adjudication pipeline always has claims in flight. We can. That gap is the entire reason the platform exists.
My background is distributed systems and payments. A decade of making sure money moved on time and reconciled cleanly. The same maths sits in the middle of every NDIS plan: money that should be knowable, claims that should reconcile, people who should not have to phone an agency to work out what is left.
We do Provider / Plan Manager managed NDIS because that is where the pain is most measurable and the people who handle it daily are the ones who know what calm software looks like. We would rather do one program properly than spread thin across many: a family that wants to know what is left and what comes next without being patronised.
We’re still building. When demos open it’s twenty minutes over a video call: a sandbox plan, the booking flow, and your awkward questions. No slides. Partner providers and plan managers, register your interest below.
